Privacy Policy

Privacy Policy

Effective Date: [15/09/2026]

At Bhitchitra, we respect your privacy and are committed to protecting the personal information you provide when using our website or purchasing our products.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

By using the Bhitchitra website or placing an order with us, you acknowledge the practices described in this Privacy Policy.

1. About Bhitchitra

Business Name: Bhitchitra Operating Location: Noida, Uttar Pradesh, India

Bhitchitra provides wallpaper printing and related decorative products and services through its website and other communication channels, including WhatsApp.

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

Personal Information

When you place an order or contact us, we may collect:

• Full name
• Mobile/phone number
• Email address
• Delivery address
• Billing information, where applicable
• Order details
• Payment transaction information
• Information you provide when communicating with us

Custom Artwork

If you choose to provide your own design, photograph, artwork or other image to Bhitchitra through WhatsApp for printing, we may receive and temporarily store that content for the purpose of processing and fulfilling your order.

Technical Information

When you visit our website, certain technical information may be automatically collected, depending on the technologies used by our website and service providers.

This may include:

• IP address
• Browser type
• Device information
• Operating system
• Website pages visited
• Approximate usage information
• Date and time of website access

3. How We Use Your Information

We may use the information we collect to:

• Process and fulfil your orders.
• Confirm and communicate about your orders.
• Arrange delivery of purchased products.
• Process payments and verify transactions.
• Respond to questions, requests and customer support inquiries.
• Process customer-provided artwork for printing.
• Handle cancellations, refunds, replacements and complaints.
• Improve our products, website and customer experience.
• Prevent fraud, misuse and unauthorized activity.
• Comply with applicable laws and legal obligations.
• Communicate important information regarding your orders or our services.

We will not use your personal information for purposes unrelated to our business activities unless permitted or required by applicable law or you have otherwise provided appropriate consent.

4. Payment Information

Payments may be made through UPI, debit cards, credit cards or other payment methods made available on the website.

Where payments are processed through third-party payment gateways, payment information may be collected and processed directly by the relevant payment service provider.

Bhitchitra generally does not need to store your complete card number, CVV or UPI PIN.

Customers should never share their UPI PIN, card PIN, password, OTP or other confidential payment credentials with Bhitchitra or any person claiming to represent Bhitchitra.

5. Customer-Provided Designs and Images

Customers may send custom designs, photographs, artwork or other images to Bhitchitra through WhatsApp for printing.

We use such content primarily for:

• Preparing the customer's order.
• Printing the requested wallpaper.
• Communicating with the customer regarding the order.
• Resolving issues relating to the order.

Customers should not send confidential, highly sensitive or unnecessary personal information along with their artwork.

By submitting an image or design, the customer is responsible for ensuring that they have the necessary rights and permissions to provide and reproduce that content.

6. How We Share Information

We may share necessary information with trusted third parties when required to provide our products and services.

These may include:

• Payment processors and payment gateways.
• Courier and delivery partners.
• Website hosting and technical service providers.
• Customer communication or support service providers.
• Professional advisors, where reasonably necessary.
• Government authorities or law-enforcement agencies where required by law.

We only intend to share information that is reasonably necessary for the relevant purpose.

Bhitchitra does not intend to sell your personal information to third parties.

7. Cookies and Similar Technologies

Our website may use cookies or similar technologies to improve website functionality, understand website usage and provide a better user experience.

Cookies may help us remember preferences, maintain website functionality and understand how visitors interact with our website.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted or stored electronically.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing and maintaining records of orders.
• Customer service and resolving disputes.
• Accounting and business records.
• Preventing fraud or misuse.
• Complying with legal, tax and regulatory requirements.

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal or business requirements.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement where required by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms or other external services.

Bhitchitra is not responsible for the privacy practices, security or content of third-party websites or services.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

12. WhatsApp Communication

Bhitchitra may use WhatsApp to communicate with customers and receive custom designs or artwork.

Information shared through WhatsApp may also be subject to WhatsApp's own terms and privacy practices.

Customers should avoid sharing passwords, OTPs, UPI PINs, card PINs or other highly confidential information through WhatsApp.

13. Marketing Communications

If we send promotional or marketing communications, we will provide appropriate options to stop receiving such communications where required by applicable law.

You may contact us if you no longer wish to receive promotional communications from us.

Transactional communications relating to an order, payment, delivery, cancellation or customer support may still be sent where necessary to provide the requested service.

14. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request information about personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of personal information where legally permissible.
• Withdraw consent where processing is based on consent.
• Raise a privacy-related complaint or concern.

To make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

15. Changes to This Privacy Policy

Bhitchitra may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable legal requirements.

Any updated version will be published on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:

Business Name: Bhitchitra Operating Location: Noida, Uttar Pradesh, India Email: [Your Email Address] WhatsApp: [Your WhatsApp Number] Business Address: [Your Business Address]

We will make reasonable efforts to respond to privacy-related requests and concerns within a reasonable period.

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Note: This Privacy Policy is a general business draft prepared for Bhitchitra based on the information currently provided. It should be reviewed and finalized according to the actual technologies, payment gateway, analytics/cookies, legal structure and applicable privacy laws used by Bhitchitra.