Privacy Policy

This Privacy Policy explains how Bhitchitra collects, uses, and protects your information when you use our website and place an order with us.

Information we collect

When you sign in, place an order, or contact us, we collect information such as your name, phone number, email address, and shipping address. We use phone-based OTP verification for account sign-in rather than passwords.

How we use your information

We use your information to process and deliver your orders, communicate order updates (including via WhatsApp), respond to enquiries, and improve our products and website experience.

Cookies

Our website uses cookies to keep you signed in and to remember items in your cart. We don't use cookies for third-party advertising tracking.

Sharing your information

We share order information only with the service providers necessary to fulfil your order — such as courier and payment partners — and never sell your personal data to third parties.

Your choices

You can request a copy of the information we hold about you, or ask us to delete it, by reaching out through our Contact Us page.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.